Client Questions List

  • Why do you want to have a new website, or have your current site redesigned?
  • If you are having the current site re-designed - Are you in touch with the orginal designer? Do you have access to the web server?
  • What will happen if you don’t have a new website, or have your current site redesigned?
  • Please describe your organization in a few sentences.
  • What is there about you and your background that sets you apart for a special (niche) group of potential customers?
  • What problems do your prospects have that your business solves?
  • Do you already have a domain name URL purchased/registered or do you have one in mind?.
  • How can your particular work background help prospects, compared to others in your industry? What’s special about your work experience?
  • Why do you believe site visitors should do business with you rather than with a competitor?
  • Do you have a slogan or tagline that clearly describes what you offer in terms of benefits or features?
  • Please describe your potential customers. Pay special attention to their income, interests, gender, age, even type of computer they use
  • What is your budget for this project?
  • Who are the decision makers on this project? What is the turnaround time for making a decision?
  • What staff will be involved? What are their roles? Is there a webmaster on your staff?
  • What is your deadline for completing the site?
  • Please list the names of five other sites that you like. Why are they attractive to you?
  • Have you researched your online competition so you have an idea of what you do and don’t want on your site?
  • Describe the site's desired look and feel by using adjectives and short phrases: (max 5 of each)
  • What do you NOT want on your site in terms of text, content, etc.?
  • Do you need any password protected areas?
  • Are you planning on updating the website content yourselves after the website has been built?. Would you like to be able to easily update your own content without any special software or HTML knowledge?
  • Is there a specific theme you had in mind to incorporate into the website?.
  • Is there a company colour scheme or any specific colours you had in mind to incorporate into the site?
  • Where is the website content coming from? Who’s responsible for updating it? Is it ready for use on your website?
  • Do you have a logo?
  • Do you need social media tools built in, like Digg, Facebook, Twitter, Stumble Upon, etc.
  • Are you planning to do online sales? If so, what is the product, and how many items do you want to sell online?
  • If you’re planning to sell online, are you set up to accept credit cards / paypal etc?
  • Do you need the website to integrate with any particular 3rd party applications?
  • Which of these pages do you envision as part of the site?.
    • Home
    • Contact
    • About / History
    • Services
    • Client List
    • Directions
    • FAQ's
    • News
    • Links
    • Resources
    • Bio's
    • Site Map
  • Which of these special features do you envision as part of the site?.
    • Videos
    • Image Callery
    • Slideshow
    • Portfolio
    • Testimonials
    • Quotes
    • Map
    • Search
    • Newsletter Signup
    • Brochure Request Form
    • Upcoming Events
    • Online Payment
    • Uploads
    • Downloads
    • Multiple Languages / Translation
    • Online Catalogue (PDF?)
    • Disability Accessibility
    • Social Media
    • Integration with 3rd party applications
  • Which of these database solutions do you envision as part of the site?.
    • Calendar
    • Create user accounts and registration
    • E-Commerce
    • Forum
    • Blog
    • RSS Feed
  • How much time will you be able to spend online, responding to inquiries that come in via your website? Once a day? Several hours a day?
  • If you were using a search engine, what words or phrases would you use to find your site? Which of these words or phrases is most important? Second? Third?
  • Other than what search engines will produce, what methods do you have in mind to spread the word about your website?
  • Once your website is completed, how long do you think it will be before you begin bringing in significant business from the website?
  • How do you plan to encourage repeat visitors and referrals? Build a Blog?
  • What contact details (phone number/email etc) do you have